Privacy Policy

Effective Date: 1/1/2022
Last Updated: 10/9/2025

At Onalaska Animal Hospital (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [onalaskaanimalhospital.com] or use our services.

Please read this policy carefully. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, schedule an appointment, or register as a client, we may collect:

  • Your name
  • Email address
  • Phone number
  • Home address
  • Pet information (name, breed, medical history, etc.)
  • Billing and payment information

b. Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on our site
  • Referring website
  • Device type

We may use cookies or similar technologies to collect this data. You can disable cookies through your browser settings, though some site features may not function properly.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Scheduling and managing appointments
  • Communicating with you about your pet’s care
  • Processing payments and invoices
  • Sending updates, reminders, or promotional materials (only with your consent)
  • Improving our website and services
  • Complying with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted vendors who help us operate our clinic and website (e.g., appointment platforms, payment processors).
  • Veterinary Partners: With specialists or emergency clinics involved in your pet’s care, with your consent.
  • Legal Compliance: When required by law, regulation, or legal process.
  • Business Transfers: If we undergo a merger or asset sale, your information may be transferred as part of that transaction.

4. Your Choices

  • Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link or contacting us directly.
  • Cookies: You can control the use of cookies through your browser settings.
  • Access and Updates: You may contact us to review, update, or delete your personal information at any time.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is ever 100% secure.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Onalaska Animal Hospital
984 12th Avenue South
Onalaska, WI 54650

Phone: (608) 668-6777

Email: info@onalaskaanimalhospital.com

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